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Wingo student receives $1,500 scholarship from TMS

June 24th, 2015 by

Paying for college just got a little easier for Cheyenne McMullen. The Wingo resident and
Graves County High School graduate was awarded a $1,500 scholarship from the Foundation
for Rural Service (FRS) and Telecom Management Services (TMS) to help her attend the
University of Tennessee at Martin.

Cheyenne is the daughter of Jason and Kara McMullen. In high school, she participated in the
wind ensemble, various honor bands and the “Screamin’ Eagle Marching Band” as the drum
major for two years. She was also involved in the Academic Team, “Fermata Nowhere” A
Capella group and the Archery Team. She plans to study music education at UT-Martin and
hopes to one day teach band in high school or college.

“The scholarship means a lot to me because this will help me out a lot with expenses for
college, especially with the cost of housing at UT-Martin,” says McMullen. “I’m very excited and
grateful to receive the scholarship.”

FRS was established in 1994 and seeks to sustain and enhance the quality of life throughout
rural America by advancing an understanding of rural telecommunications issues.

Telco Leaders Return Trevor Bonnstetter To NECA Board Of Directors

October 31st, 2014 by

MAYFIELD, Ky.—Trevor Bonnstetter has won a second term representing rural telecommunications providers on the National Exchange Carrier Association (NECA) board of directors.

Bonnstetter is the CEO of Telecom Management Services, based in Mayfield, Kentucky. In that capacity he also serves as CEO of WK&T Telecommunications Cooperative and Ardmore Telephone Company. Together the two companies provide broadband, voice and other technology based services to more than 20,000 homes and businesses in Kentucky, Tennessee and Alabama.

As a membership association of U.S. local telecommunications companies, NECA helps more than 1,000 systems across rural America deliver high-speed multi-use broadband services. “NECA’s impact has expanded dramatically from its original mission,” says Bonnstetter. “Today’s NECA is also focused on providing resources, thought leadership and support as we tackle some of our toughest trials yet for rural telecommunications providers. Our industry is changing, and NECA is helping us influence the new industry reality.”

Bonnstetter was first elected to the NECA board in 2008. “I am proud of the work NECA is doing to help its member bring service to rural America,” he says. “Our efforts on issues such as rural call completion and a standalone broadband mechanism are paying off — and

Local student receives scholarship from TMS

May 30th, 2014 by

College is off to a good start for Lindsey Thompson. The Mayfield resident and Graves County High School graduate was awarded a $1,500 scholarship from the Foundation for Rural Service (FRS) and Telecom Management Services (TMS) to help her attend Western Kentucky University.

Lindsey is the daughter of Eric and Lori Thompson. In high school, she was on the varsity cheer squad for three years and a manager for the boys’ soccer team. She was also involved in Future Business Leaders of America, Agape Club, Young Democrats, Beta Club and the 2013 Kentucky Governor’s Scholars Program. She plans to study biology at WKU and return to a rural area like Mayfield, to work as an optometrist.

“This scholarship means a lot to me, because I do want to own a business in a rural community and come back around here and be close to family,” says Thompson. “I’m really grateful.”

FRS was established in 1994 and seeks to sustain and enhance the quality of life throughout rural America by advancing an understanding of rural telecommunications issues. FRS has awarded a total of $98,000 in college scholarships to 36 high school seniors

Bonnstetter Re-Elected to NRTC Board of Directors

February 5th, 2014 by

SAN ANTONIO, Texas — Trevor Bonnstetter, CEO of TMS, has been re-elected by his peers to serve on the board of directors for NRTC, the National Rural Telecommunications Cooperative. The vote came this week in San Antonio during the NRTC annual meeting.

NRTC represents the advanced telecommunications and information technology interests of 1,500 rural utilities and affiliates in 48 states. Bonnstetter has long been a supporter of NRTC, and previously served as board chairman.

Also re-elected during the meeting was Randy Houdek, general manager of Venture Communications Cooperative in Highmore, South Dakota. Houdek currently serves as vice chairman of the NRTC board.

To read the full announcement from NRTC, visit the Rural Connect blog.

Finance and accounting has a major role in building a marketing-driving company

October 2nd, 2013 by


By Todd Crandall, CFO of Telecom Management Services (TMS). This article originally appeared in NTCA’s Rural Telecom Magazine.

Much has been written about the changes taking place in the telecommunications industry. As we address this issue, we often talk about the importance of forming partnerships as a strategy for overcoming the market forces and regulatory pressures we are all facing. Indeed, from regional networks to joint purchasing agreements, the partnership concept has proven effective in positioning companies for success.

The next step — and an absolutely necessary one, I believe — is for telcos to bring the idea of partnering in-house. If we are to be successful in the new industry reality, it’s critical that we start forming partnerships between the various functions within our own organizations. Telcos have traditionally operated with a system of silos wherein the marketing, operations, engineering and finance and accounting departments all act like islands unto themselves. That philosophy may well prove disastrous in the new environment we’re all facing.

How many times have you seen this happen? Engineering buys some equipment and deploys a new service into a community. Then it’s up to marketing to figure


Optical fiber is the infrastructure of the future. Whether self-funded or through Recovery Act grants/loans, telcos across the nation are building fiber-to-the-home networks to meet growing bandwidth demands.

TMS can help you save money on your fiber build. Through our purchasing consortium, we can leverage economies of scale to reduce your construction costs.

By deploying a single technology and software platform across the family of companies for which we provide services, we can also help you move more quickly to where you want to be — selling services (at a profit) over your FTTH network.

Finally, when you are ready to sell your services, TMS will be there to help with marketing, technology support, billing and more.



When the success of your telco’s project depends on customer buy-in, every decision should be based on sound marketing principles. In fact, practically every facet of your operation has components that should be marketing-driven.

TMS takes a comprehensive approach to marketing. We understand that today’s consumer doesn’t want to be ‘sold,’ they want to be ‘engaged.’ We employ traditional practices while embracing the new methods and opportunities for reaching today’s fragmented market.

TMS can help you develop and execute marketing plans that are designed to increase customer engagement, drive sales and ensure profitability.



There is strength in numbers, and TMS helps your telco leverage that strength to save money.

TMS represents a number of telecommunications clients, allowing the group to achieve significant economies of scale. Your telco will benefit from the buying power of a much larger utility, saving you money on materials, services and contracts. You can also take advantage of staff efficiencies made possible by a working relationship with TMS.



Taking care of customers is the most important job in any organization — especially in our rapidly changing industry. That is why billing solutions and customer service are a major focus for TMS.

A big part of getting customer care right is having the right billing solutions in place. And to help retain customers, an effective CRM component must be part of that solution.

TMS can help your telco put a solution in place to effectively manage customer information..